We understand there could be some change of plans by our guests. This is when before booking the cars, users can check the suitable cancellation policy before booking.

The three cancellation policies are - Flexible, Moderate and Strict.

While cancellations by Hosts are rare, and some cancellations are beyond a Host’s control, certain cancellations by Hosts can disrupt guest plans and undermine confidence in our community. For that reason, under certain circumstances, if the Host cancels a confirmed car reservation, or if the Host is found to be responsible for a cancellation under this Policy, Zephiir may impose fees and other consequences.

We will waive the fees and, in some cases, the other consequences, if the Host cancels because of Extenuating Circumstances or certain valid reasons beyond the Host’s control.